Effective: March 2026 | Domain: eu-9.games | Official platform: eu9mygo.com
EU9 operates under three gaming licences (Curacao eGaming, GCB Curacao, PAGCOR) and independent certifications from BMM Testlabs, TST Global, and iTech Labs. This policy describes what personal data EU9 collects from Malaysian players, why it is collected, how long it is retained, and what rights you hold. It is written in plain language.
EU9, operator of eu9mygo.com and associated domains including eu-9.games, is the data controller for all personal data collected through the platform. Data handling obligations for Malaysian residents are governed by Malaysia’s Personal Data Protection Act 2010 (PDPA). Contact for data queries: [email protected].
Every deposit and withdrawal is logged: payment method, amount in MYR, timestamp, transaction status, and the eWallet or bank reference. eWallet identifiers (TnG wallet ID, GrabPay transaction ID, DuitNow reference) are retained as part of each transaction record. Bank transfer records include the originating account suffix where provided by Help2Pay or the local bank. Transaction records are retained for a minimum of 5 years from the date of each transaction.
Game sessions, bet amounts, wins and losses, session duration, and game type are logged. This data serves three purposes: account integrity checking, responsible gambling monitoring (the platform tracks session duration and loss thresholds), and provider-side reporting required by Evolution, Pragmatic Play and other studio partners whose certifications include audit logging.
If identity verification is required – either for the new member bonus activation or for withdrawal processing above a threshold – EU9 collects MyKad (IC) front and back photographs and a selfie with the document. These are processed by EU9’s identity verification system under confidentiality protocols described in the About Us section. KYC documents are retained for a minimum of 5 years from the date of verification.
IP address, device type, operating system, browser version, and session timestamps are recorded per login. Used for fraud detection, geographic compliance and duplicate account identification.
If you access EU9 via the Telegram bot (@eu_myr_bot), your Telegram user ID is associated with your EU9 account. Chat interactions within the EU9 Telegram bot are logged for support and compliance purposes. Telegram’s own data practices are governed by Telegram’s privacy policy – EU9’s policy covers data collected within the EU9 platform and bot, not data held by Telegram itself.
EU9 does not sell player data. Data is shared with third parties only where operationally required:
EU9 employs TLS encryption on all platform connections, encrypted storage for personal and financial data, role-based access controls for staff, and two-factor authentication requirements for internal system access. The platform’s security posture is reviewed as part of its ongoing certification requirements from BMM Testlabs and iTech Labs – two of the independent testing bodies whose logos appear in the EU9 footer.
Three cookie categories are active on eu-9.games. Essential cookies handle session management and login state – these cannot be disabled without breaking core platform functions. Analytics cookies collect anonymised traffic data with no personally identifiable information. Marketing cookies support campaign performance tracking and require your explicit consent before being set – they are manageable via the cookie preference panel.
As a Malaysian resident, your rights under the Personal Data Protection Act 2010 include access to data EU9 holds on your account, correction of inaccurate information, objection to processing based on legitimate interest, withdrawal of marketing consent, and erasure of non-regulatory data. Transaction records and KYC documents cannot be deleted before the mandatory 5-year retention period under licensing compliance requirements.
To exercise any right: email [email protected] with subject ‘Data Rights Request’ and your registered mobile number. EU9 responds within 30 days.
EU9 accepts players aged 18 and above only, consistent with the 18+ requirement displayed on the platform. Date of birth is collected during the post-registration verification step. Accounts identified as underage are suspended immediately, remaining balance is returned to the source payment method, and data is retained only as required for compliance before deletion.
Material changes to this policy are communicated via SMS to the registered mobile number and via an in-platform notification. Minor clarifications take effect without notice. Continued use of EU9 after notification of a material update constitutes acceptance of the revised terms.
This policy applies to eu-9.games. | Return to homepage | Registration guide
